What are your prices?
Our prices are subject to change depending on supply and other market factors. We will send you an updated price list after your company contact us for further information.
Do you have a minimum order quantity?
Yes, we require all international orders to have an ongoing minimum order quantity. If you are looking to resell but in much smaller quantities, we recommend you increase your quantity to reach our best price.
Can you supply the relevant documentation?
Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.
What is the average lead time?
For samples
The lead time is about 7 days free for charge and only charge for the freight cost.
For mass production
The lead time is 20-30 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.
What kinds of payment methods do you accept?
You can make the payment to our bank account, T/T, L/C:
30% deposit in advance, 70% balance against the copy of B/L.
What is the product warranty?
We warranty our RACKING AND SHELVING for 5-Years Except for improper human operation.
Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction
Do you guarantee safe and secure delivery of products?
Yes, we always use high quality export packaging.
How about the shipping fees?
The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.
How could I install the racks?
We provide detailed install instruction for every type of shelf. If needed,we also provide engineers videos for free.
How can I get the quick quotation?
(1)The size of the warehouse?
(2)Pallet rack dimension:Height*Depth*Length?
(3)How many layers?
(4)Loading capacity of each level? (If possible, could you kindly tell me what your goods are?)
(5)The RAL color?
(6)How many bays(sets)?